Privacy
Policy

Visibility.so is an AI-powered SEO platform operated by Doable Team. References to "we," "us," or "our" in this policy refer to Doable Team and the Visibility.so service.

If you have any questions about this policy, you can reach us at support@visibility.so.

We collect the following categories of information when you use Visibility.so:

• Account information: name, email address, and password when you create an account.
• Usage data: pages visited, features used, search queries submitted, and actions taken within the platform.
• Device & technical data: IP address, browser type, operating system, and referring URLs collected automatically via logs and cookies.
• Payment information: billing details processed securely through our payment provider. We do not store full card numbers.
• Communications: messages you send to our support team or through in-app chat.

We use the information we collect to:

• Provide, operate, and improve the Visibility.so platform and its AI agents.
• Manage your account and process payments.
• Send transactional emails (account confirmations, receipts, password resets).
• Send product updates and marketing communications where you have opted in.
• Analyse usage trends to improve performance and user experience.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

We use cookies and similar tracking technologies to operate the platform and understand how visitors use our site. Specifically:

• Essential cookies: required for authentication and core functionality.
• Analytics cookies: we use Google Tag Manager and related analytics tools to measure site traffic and usage.
• Marketing cookies: we use the Meta Pixel to measure the effectiveness of our advertising campaigns.

You can control or disable cookies through your browser settings, though disabling essential cookies may affect platform functionality.

We share data with trusted third-party providers only as necessary to operate our service, including:

• Intercom — customer support and in-app messaging.
• Stripe — payment processing.
• Google Analytics / GTM — usage analytics.
• Meta Pixel — advertising measurement.
• Cloudflare — hosting, CDN, and security.

We do not sell your personal data to third parties.

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your personal data ("right to be forgotten").
• Portability: receive your data in a structured, machine-readable format.
• Objection / Restriction: object to or restrict certain types of processing.
• Opt-out of marketing: unsubscribe at any time via the link in any marketing email.

To exercise any of these rights, email us at support@visibility.so. We will respond within 30 days.

Visibility.so is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

Your data may be processed outside your country of residence, including in the United States and the European Union. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your data during such transfers.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify you via email or an in-app notice. Continued use of Visibility.so after changes take effect constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: